Supporting innovation, diversification and non-oil sector development in the Kingdom - Vision 2030

About Us

“Nour Advisors”, is a boutique and exclusive provider of high-quality research and consulting services. Founded in Saudi Arabia, and based in Jeddah, with the aim to deliver expert solutions in the functional areas of program management, research and assessments, organizational restructuring and transformation, technology enablement, knowledge/information management systems design, and project implementation. Nour Advisors complement’s its assets with well-defined processes and respected Subject Matter Experts, who support us in expanding our scope of services, and extending our reach across numerous thematic areas. We are recognized in the corporate, energy and TMT industries across Saudi Arabia and MENA regions. We work with change-oriented executives having global exposure and agile mindset to support them in making better decisions, convert those decisions into actions and deliver the sustainable success they desire. With over three decades of consulting experience between the partners, Nour Advisors is committed to drive organizations towards achieving performance excellence.

We Transform Strategies into Reality

Industry, market, technology trends and analysis can inform many of the technology and innovation management decisions to be made. Utilizing our Competitive Intelligence, Nour Advisors navigates corporate, telecom and energy sector leaders on their most critical issues and opportunities.

Our Network

A key component of open innovation is the acceptance that an organisation will not always have the (best) solutions in-house. Through extensive networks and experience, appropriate technical expertise can be found. At Nour Advisors, our expertise includes working with organizations of various industries such as Corporate, Government, TMT, Retail, Social, Energy & Utilities and much more across South Asia and MENA regions. Our strength lies in the extensive network of professionals with competent and problem solving attitude to contribute positively while ensuring rapid mobility and agility. Nour Advisors Team is comprised of skilled and pragmatic consultants, fully committed to our mission: “Continually empower our clients and partners to utilize and profit from the greatest asset of this age – the ability to interpret and harness information”.

SERVICES WE PROVIDE

Nour Advisors offers a multitude of customized services which include, but are not limited to:

Gap Analysis and Business Process Mapping

The implications of engaging strategy thinkers and leaders to rapidly diagnose organizational limitations

Gap Analysis and Business Process Mapping

The implications of engaging strategy thinkers and leaders to rapidly diagnose organizational limitations, and enabling them to develop action plans to tackle those issues, become vital for growth and expansion, and Nour Advisors believes that business process mapping and gap analysis play pivotal roles to this end. Mapping studies can save time and resources of projects if conducted at inception and provide baselines for identifying key areas and pain points to prepare target activities for, subsequently optimizing results. However, Nour Advisors emphasizes not only on the importance of mapping, but also its quality, in terms of completeness and rigor. Such a mapping activity, complemented with an accurate gap analysis, can help an agency to perform better in terms of service provision, and ultimately achieve their planned long-term and short-term goals and objectives.

Risk Assessment

We help organizations take a holistic view of needs and risks to support private and public entities to manage environmental factors (for example; capital availability)

Risk Assessment

We help organizations take a holistic view of needs and risks to support private and public entities to manage environmental factors (for example; capital availability, regulatory, political and legal risks, employee relations) and process related factors (for example; operational risk, information processing/technology, integrity and financial aspects). Companies and other organizations in the current environment is challenged by unprecedented risks of loss due to fraud, regulatory non-compliance, allegations of ethical violations and other wrong doings.

Nour Advisors’s risk assessment expertise include, but are not limited to, the following themes:

Assessment of the extent to which normal project design and preparedness procedures routinely seek to achieve least cost solutions;

  • Review of financial management control environment
  • Review of formal monitoring and evaluation systems presently used to monitor performance
  • Identification, measurement, monitoring and control on institutional risk
  • Identification of risk for varying transactions and customers
  • Measurement of risk for varying operations, transactions and customers
  • Development of standardized reporting and control procedures for monitoring purposes
  • Development of policies, standards and procedures that define responsibilities, and authority for risk control.

Program Management and Capacity Building

Nour Advisors has built upon the three traditional disciplines including program management, enterprise architecture

Program Management and Capacity Building

Keeping in view that one of the greatest challenges to program success is coping with changes as the program is implemented, Nour Advisors has built itself upon the three traditional disciplines, including program management, enterprise architecture, and performance management. Our team has developed management best practices, to facilitate program communications, collaboration and cooperation, that promote the execution of project activities in a controlled fashion.

We also recognize the significance of capacity building, which helps to reduce ambiguities, resolve issues, and make timely and well-informed decisions. Nour Advisors has considerable experience in undertaking training and capacity building initiatives across corporate, energy, telecom, education and health domains.

In addition, our experts, with over three decades of accumulative experience, have worked with national and international organizations on varied assignments related to developing capacity building plans, with particular focus on strategic planning processes, organizational development, education sector reforms, performance/process monitoring/assessment and improvement, and organizational analysis/strengthening.

Improving Human Resource, Administrative, and Operational Systems

We are a partnership of people who share the belief, that human dignity and development is what enhances

Improving Human Resource, Administrative, and Operational Systems

Nour Advisors is a partnership of people who share the belief that to socially and economically improve lives, human dignity and their development is what enhances the aptitude of individuals, and subsequently organizations. Human resource and operational management, therefore, plays a strategic role in public and private workspaces. If effective, it contributes greatly to evolving an organization’s direction and accomplishing a company’s overall goals and objectives. Furthermore, streamlined HR processes help in the development of organizational culture and climate in which employees have the competency, concern and commitment to adapt and serve.

When it comes to having operational and logistical excellence our ALTeRTM (Agile Logistics, Technology, and Resources) product is our in-house three-component Project Management tool that aims to change the conventional concept of operational excellence, by executing projects in minimum time, efficient resources, reduced expenses, with minimal to no glitches. One of the components of this multi-layered apparatus includes providing Agile Logistics, a component that has been tried, tested and refined to be responsive to even the most unpredictable of situations. Our HR and administrative support allow us to establish systems for performance development, career succession planning, and employee satisfaction. We believe this keeps people motivated, and personally engaged to contribute to any company’s success.

Organizational Transformation and Restructuring

Nour Advisors has undertaken Strategic Planning assignments for clients in both the public and corporate sectors.We have supported organizations

Organizational Transformation and Restructuring

Nour Advisors has built our reputation on our commitment to deliver value-for-money through bespoke solutions. We have undertaken strategic planning assignments for clients in both the public and corporate sectors by engaging relevant stakeholders in local and enterprise changes; establishing structure, process and rhythm for supporting the change leaders and teams with the necessary advice and methods as they make critical change decisions; creating monitoring mechanisms to enable necessary course corrections and ensure we are on track to deliver breakthrough results with your organizational transformation formulating, followed by coaching and mentoring when undertaking the planned tasks. What differentiates us from others is that we ensure that a direct linkage exists between business requirements, measures of success and accountability. Some of our assignments have extended to the development of business cases and the implementation of recommendations so that strategic goals are realized.

Safeguarding Organizational and Project Sustainability.

For Nour Advisors, sustainability is the active process of establishing an initiative - not merely continuing a program, but developing rapport, practices, and

Safeguarding Organizational and Project Sustainability

For Nour Advisors, sustainability is the active process of establishing an initiative - not merely continuing a program, but developing rapport, practices, and procedures that become a lasting part of the organization or a community. Developing a plan to safeguard sustainability for an initiative can undoubtedly increase its impact, it also allows a team to have a better idea of what approach they will be taking to maximize outreach and outcome in the long run. A basic approach to stabilizing an initiative is to make the project viable, bearable, and equitable in terms of its impact on the economy, environment, and society. The corresponding illustration depicts Nour Advisors’s approach to this end.

Our commitment to providing optimum services, with an approach that incorporates strategy and technology, has positioned Nour Advisors to provide creative and cost-effective solutions for our clients. We welcome the opportunity to not only meet our clients’ needs, but also to surpass their expectations.

Industries We Serve

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Corporate

Our management consulting services focus on our clients’ most critical issues and opportunities: strategy, marketing, organization, operations, technology

Corporate

Our management consulting services focus on our clients’ most critical issues and opportunities: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics and sustainability across industries and geographies. We bring deep, functional expertise, and capture value across boundaries and between the silos of any organization. We have proven a multiplier effect from optimizing the sum of the parts, not just the individual pieces.

We have always worked with clients who are success-oriented and ambitious leaders. Nour Advisors’s experts understand the critical market forces shaping the future of the enterprises they are working with.

Providing Information Technology Centric Support. Our service offerings for the corporate sector include:

  • Business Process Management
  • Strategic Planning
  • Mergers & Acquisitions
  • IT Enablement
  • Market Research & Analysis
  • Benchmarking
  • Requirements Analysis
  • Program and Project Management
  • Organizational Transformation/Capacity building
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Telecom

An explicit technology strategy is informed by internal goals and the external environment. We believe strategic technology management aligns

Telecom

An explicit technology strategy is informed by internal goals and the external environment. We believe strategic technology management aligns the business objectives with current and future technologies. At Nour Advisorsant, we take our clients success personally, helping them keep pace with change and thrive. Our dynamic team has proven experience of in Telecom Services & IT management services in Asia and other parts of the MENA region. With our global reach, technical and business expertise, and renowned capabilities, we are on a mission to raise the bar and set new benchmarks for the IT and Telecom industry.

We provide a complete digital transformation service for businesses looking to drive change. Today, we offer our customers a genuine alternative in the Telecom and IT services landscape through our ability to provide a complete digital transformation service. Our teams have supported large telecom operators in the MENA region by:

  • Review the existing strategy and execution plan for their intended offerings; Assess technology platforms and roadmap
  • Provide gap assessment and recommendations across strategy, technology, processes, operations and delivery capabilities
  • Developing integrated marketing plans encompassing mobile network technologies and ensuring commercial readiness
  • Supporting corporate objectives of delivering shareholder value by evaluating options, strategies and business models for monetizing deployed capital assets
  • Providing a rapid diagnosis of current commercial operations along with post-implementation of strategic commercial initiatives
  • Identifying problems in the implementation processes, which may cause loss in revenues and increase churn
  • Collating and analyzing data from previous years to identify the pain points of strategy implementation, and listing strategic quick wins
  • Launching/executing new corporate branding campaigns, introduction of segmented products and organizational restructuring.
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Energy

Our Energy consultants collaborate with utilities and energy companies, industries and large corporations, and governments and NGOs to help them thrive in

Energy

Our Energy consultants collaborate with utilities and energy companies, industries and large corporations, and governments and NGOs to help them thrive in the rapidly changing energy environment. With potential transformation of world’s energy landscape from fossil-fuel to renewable energy adaptation, Nour Advisorsants can assist various stakeholders responsible for this change. We have proven experience of working with governments and international clients in collecting high level data to analyze the potential of industrial markets for adopting renewable energy solutions and resource efficiency measures. Nour Advisorsant provides energy consulting and advisory services to commercial, industrial and institutional consumers of energy as well as energy providers and other organizations involved in the energy industry. The team of energy consultants at Nour is committed to providing comprehensive, analytically based solutions regardless of whether its clients are:

  • Seeking to optimize the energy spend
  • Industrial Sector data collection
  • Assessing the viability of a major infrastructure investment
  • Exploring ways to reduce energy consumption through adopting resource efficiency measures
  • Seeking to assess new markets and evaluating infrastructure investments
  • Tapping Industrial markets across Asia and MENA region to gauge renewable adoption potential.

Meet The Team

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Ziyad Kassem Nour

Founder / President

Ziyad Kassem Nour


Email:ziyad@nourconsult.com

Ziyad Kassem Nour is a seasoned professional possessing over 25 years of experience in diversified domains ranging from the intricacies of marketing in product and campaign designs to micro and macro-management of clients’ and organizational portfolios for companies such as Proctor & Gamble and National Commercial Bank, among various others. Ziyad is a highly proficient brand and equity manager and marketing campaigns expert, bringing his strengths to positive use by immaculately relaunching QuickPay and NCB, in addition to flawlessly designing television campaigns for five businesses resulting in lucrative outcomes. While being engaged with Saudi Marble Company, he single-handedly led an organizational restructuring program, resulting in the resolution of major productivity issues and subsequently enhancing coordination among teams as well as providing a much smoother platform to expand operations and subsequently elevate profits.

He is a skilled market researcher and has premeditated and executed various international operations leading to effective and efficient business-building activities. His people management, interpersonal relationship management, organizational development, and budget planning skills have played vital roles and created constructive circumstances for the organizations he has served in Ziyad graduated with a Master’s degree in Industrial & Operations Engineering from University of Michigan, Ann Arbor, in 1992 after the completion of his Master’s program in Computer Engineering from Boston University in 1990.

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Rizwan Shoukat

Cheif Operating Officer

Rizwan Shoukat


Email:rizwan@nouradvisors.com

Rizwan believes that re-defining the relationship between business and society is critical to addressing the globe’s most pressing issues. He works with corporate executives, non-profit leaders and social entrepreneurs to harness the potential of purpose driven teams to create prosperity and social value. His experience spans starting new businesses, creating winning teams and enhancing shareholders values.

Over the past 30 years, Rizwan has advised executive leaders across multi-national companies, international development agencies and governments, including, Saudi Telecom Company, Intigral, Etisalat Afghanistan, USAID, DFID, World Bank/International Finance Corporation, Fauji Foundation and directly with the Pakistani heads of state. Along the way, while working for Bearing Point Inc., Rizwan has had the opportunity to work in over 20 countries across 4 continents.

Strategic planning for telecommunications, market outreach, operations optimization, executive training, growth, HCM alignment, BPO, change management, product engineering, M&A, regulatory advocacy, and new business development are his prime and proven capabilities, among others. Being Six Sigma, Green Belt Practitioner provides him an enhanced insight of operational excellence.

His experience comprises Strategic Initiation of new ventures for MNCs; Product and Service Realization, product engineering, Opportunity analysis, market segmentation, product positioning, pricing and launch; Change Management and Business Transformation; Financial Planning, Capex/Opex Management.

Prior to Nour Advisorsing, Rizwan worked at AIRRS Associates, Boston Technology, Pay-phone operations and VTT Global (Founder and CEO), are some of his major ventures. He has worked extensively in Asia, ME, EU and Americas with demonstrated results in multicultural settings. For last 26 years, he is running his own consultancy firm VTT Global providing services across diverse sectors. Rizwan has an Engineering (Electrical) degree from Northeastern University, Boston, Massachusetts.

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Adeel Iqbal

Director Operations

Adeel Iqbal


Email:adeel.iqbal@nouradvisors.com

Adeel’s personal and professional choices have always been fueled by the desire to contribute positively to his environment, to take on exciting challenges, and to seek meaning and purpose in everything that he does.

Adeel brings to his clients more than 15 years of experience across multiple countries in the private sector and international development sector, and the skills in the marketing, management consulting, strategic planning, program and process management, team leadership and development. He has a high capacity to adapt, a taste for change and risk taking.

He has successfully delivered several projects related to System Design & Development, Process Management & Optimization, Project Management & Research; Data Collection, Entry, Analysis and Visualization. He has also developed and analyzed comprehensive optimized operation strategies along with measurement of goals, impact assessment and identification of improvement areas for projects pertaining to reforms and economic impact. Adeel has worked with diverse clients in various sectors such as Saudi Telecom Company, Intigral, Etisalat, GIZ, KPMG, DFID, USAID, Chemonics, American Institutes of Research, Readhowyouwant, MSI, BHC and ICT R&D Fund etc. Adeel has been able to successfully deliver over 40+ projects in the last 10 years’ worth over PKR 500+ million.

Holding MS degree in EMIS from KTH, Sweden, currently working as Director Operations. Have worked in the past with various technology-based organizations including Sofnix Private Limited and Center for Agro Informatics Research etc.

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Asher Osman Khan

Director Strategy & Research



Asher Osman Khan


Email:asher.osman@nouradvisors.com

Asher possess over 18 years of experience in diverse business consulting and program management initiatives, with strong expertise in managing project lifecycles and data analytics. He has made key contributions to the convergence strategy for many telecommunication firms - analyzing the merits and demerits of adopting a strategic shift between landline and mobile subsidiaries. He spearheaded a Defense Market Research Analysis for DRS-Integrated Defense Systems & Services (IDSS) for its Command, Control, Communications & Aviation (C3&A) Group, and then supported in executing cohesive campaign as well as targeted marketing strategy for DRS Technologies/Leonardo DRS. During his 13 years of military service, he managed deployment of advanced information capabilities for SPAWAR (Space and Naval Warfare Systems Command) and conducted requirement analysis for the launch of Naval Aviation Logistics Command Management Information System (NALCOMIS).

One of Asher’s recent affiliations also includes VTT Global, spearheading their strategy, research and development initiatives. He has previous experience of working with VEOLIA Group, FEMA (Federal Emergency Management Agency), and Eagan McAllister Associates, Inc. USA. He has a Degree in Information Technology Management from SUNY at Albany, NY. and a Degree in Aviation Sciences from Embry-Riddle Aeronautical University, FL. USA.

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Hassan Zaheer

Director TMT

Hassan Zaheer


Email:hassan.zaheer@nouradvisors.com

Hassan is a seasoned professional in strategy, planning and development- with an experience of over 20 years in Telecommunication and IT sector. He has successfully managed large IT division comprising of a team of 100+ IT professionals, with user community of about 3000 plus, involving a of about $50 M plus budget and 60 M plus network operations. He has developed and proposed overall product strategies, innovation, presentation of marketplace outcome projections, as well as product culture development. Successfully managed 24/7 support, and product management cycle; improving ability to resolve technical issues and enhance customer support. Successfully redeveloped and revitalized organizational structures as well as automated and non-automated processes. He has built and successfully ran in-house R&D teams to build small solutions for huge challenges like cooperate portal handling total company sales, commission and stock, VAS and IoT solution for Huawei, Telenor Group, and other operations.

Associate Projects

Corporate

  • Micro-finance Mobile Banking Strategy and analysis for Shore Bank
  • Business Process Re-Engineering through IT enabled Solutions.
  • Framework for the Implementation of Local Number Portability (LNP)
  • UNDP – Human Resource Assessment
  • Accelerated Business Transformation and Training

Corporate

Micro-finance Mobile Banking Strategy and analysis for Shore Bank

Nour Advisors Experts were involved in developing a detailed implementation plan highlighting the strategic interaction between the mobile sector and the microfinance banking sector for implementing a mobile banking framework and a way forward for all stakeholders of Shore Bank.

The work focused on Micro-finance Mobile Banking Strategy and analysis of the Regulatory, Commercial, Administrative, Business, Technical and Implementation issues, development of a Commercial and Business Plan, development of a complete Outreach model for ease of payment and reduction of transaction cost, a technical plan, development of the strategic interaction framework between the mobile sector and microfinance banking sector

Fauji Fertilizer Bin Qasim Limited – Business Process Re-Engineering through IT enabled Solutions

FFBL, one of the largest Fertilizer producers in the region, has been a more than 100% dividend paying company since 2004. However, the organization was operating in a very bureaucratic fashion with no utilization of modern trends in using IT as a backbone like Project Management, Supply Chain Management, Human Capital Management and Finance Functions. In order to remain competitive and transform into an agile organization, the Management sought to leverage Information Technology to enable Organizational Transformation, thereby improving effectiveness and efficiency. To that end, FFBL acquired the services of our organizationfor setting up of a Project Office, overall Change Management, Business Process Re-engineering, E-enablement through latest Tools and Technologies, Planning and Managing execution of end-to-end ERP solution in the company. Nour Advisors as strategic and technical advisors to FFBL, induced Corporate Cultural Change and E-Enabled Business Transformation in the bureaucratic and strong hierarchical organization of FFBL. We assisted FFBL by:

  • Setting-up of a large scale PMO for achieving IT Enabled Business Transformation utilizing Nour’s Project Management expertise and standardized frameworks. The PMO sought to establish a One-Team Concept by involving key resources from the client’s side in project execution.
  • Providing Strategic Guidance and devising Change Management Strategies for E-Enablement.
  • Leading the Organizational Change effort through intensive trainings and workshops for middle and higher Management. This also included extensive internal communication management.
  • Optimization, Automation and Gap Analysis of the Business Processes of FFBL (including HR and Finance Department) to minimize the redundancy, delays and errors in overall organizational business functions and maximize the efficiency, timeliness and accuracy in the information flow.
  • Establishment of a futuristic IT infrastructure in FFBL which may cater for the needs of organizational business for next 8-10 years with optimum Total Cost of Ownership (TCO).
  • Facilitation and Empowerment of FFBL Employees with the latest tools and technologies to enable them share their knowledge, work and resources in an integrated collaborated environment. This included the implementation and configuration of a workable SharePoint Portal Solution.
  • Selecting vendors, monitoring and guiding vendor performance, and providing regular status updates to management.

As a result, the company saved valuable revenue by eliminating wasted resources in supply chain, finance and administrative processes.

Pakistan Telecommunication Authority (PTA) – Framework for the Implementation of Local Number Portability (LNP)

To develop an understanding of Local Number Portability (LNP), its impact on the existing operator’s business and the monetary implication, so that a regulatory framework in this regard could be devised.

Our company advised and assisted the regulatory body in preparing a regulatory framework for implementation of Local Number Portability by Fixed and Wireless Operators, including the monitory implications, extent of its use, benefits/ draw backs, methodology of implementation, its impact on existing operator’s business with special reference to new versus old licensees and emergence of new business.

UNDP – Human Resource Assessment

The purpose of the assignment was to evaluate and optimize the capacity of the Pakistan Secretariat staff, and to improve their functions as defined by the Constitution, Rules of Procedure, and various other statutes.

Accelerated Business Transformation and Training

Nour Advisors supported the organization in revisiting the existing corporate and management practices through series of structured training. Our interventions helped Paktel to reassess some important features that helped them in achieving desired business goals.

Telecom

  • STC/Intigral – Advisory on Digital, Over The Top and Media Strategy
  • CAPEX and OPEX Management Strategy, Business Process Re-Engineering for SCM
  • Warid Telecom – Organizational Restructuring
  • CCP – Strategic Analysis on International Clearing House Agreement
  • Etisalat Afghanistan – Strategic Evaluation & Commercial

Telecom

CAPEX and OPEX Management Strategy, Business Process Re-Engineering for SCM

Helios Towers Nigeria (HTN), an investment of Helios LLP, provides African wireless operators with fully managed tower sites on a lease basis, reducing capital requirement and logistical complexity. The Management is continuously adding new sites either by building new sites or acquiring existing sites.

Helios LLP required assistance to carry out technical due diligence survey of passive infrastructure deployed in Nigeria. This exercise was to evaluate the status of infrastructure; assess viability against SLAs and Helios business objectives of co-location. Helios Towers engaged Nour Advisors team of telecommunications industry veterans with a collective experience of managing rollouts for 3000+ BTS sites. Nour Advisors Experts assisted Helios LLP in the Technical Due Diligence of BTS sites in Nigeria.

  • Performed site survey to check the current condition of the existing sites while carrying out a check on quality of the infrastructure.
  • Identified whether the sites meet the multiple operator hosting (collocation) standards and SLA requirements.
  • Estimated CAPEX required for upgrading the sites to meet Helios SLA standards.

The client was able to reduce its procured item costs by 20-30%, utilizing the bench marks provided by us in Phase 1 and 2, which resulted in a saving of millions of dollars.

Saudi Telecom Company/Intigral – Advisory on Digital, Over The Top (OTT) and Media Strategy

Saudi Telecommunications Company (STC) headquartered in Riyadh, Saudi Arabia, is the largest telecommunications provider in the Middle East and North Africa region. It is the leading operator within the Kingdom of Saudi Arabia, and its international presence extends to 11 countries.

STC would like to offer digital content across the Middle East region for which it has created a business strategy for its OTT approach to the region. The OTT execution is being conducted via STC’s wholly owned subsidiary, Intigral. Saudi Telecom and Intigral wanted to ensure through consultants whether they have the right approach and operational/technical capabilities in place to embark on its OTT video initiative. For this assignment, Saudi Telecom and Intigral engaged MAG and experts from Nour Advisors to assess their OTT video strategy, execution plan, Intigral’s technology platforms and roadmap, as well as delivery and operational capabilities.

Following were the project’s objectives:

  • Review the existing strategy and execution plan for OTT video offering, including product vision, positioning and roadmap, go-to-market strategy
  • Assess Intigral’s technology platforms and roadmap, including architecture, development approach and process, and provide input on Intigral’s technical capability to support the OTT video strategy
  • Review Intigral’s delivery and operational capabilities and processes to ensure that it can scale and adequately support the execution of the OTT video service strategy
  • Provide gap assessment and recommendations across strategy, technology, processes, operations and delivery capabilities
  • Conduct the journey analysis and re-design parts with long service times, re-engineer and modify operational processes across operations domains to improve customer experience

Warid Telecom – Organizational Restructuring

Warid was operating in the highly competitive market of telecommunications. The organization was less than optimal in most departments. Departments were overstaffed and there were many redundancies in job functions, specifically in the middle management positions. Due to intense competition among cellular companies and price wars, it was becoming increasingly important to reduce OpEx and maintain a lean and efficient organization to enhance productivity. Under these circumstances, the leadership of the company decided to do the following:

  • Reduce redundant and surplus job functions and skill sets;
  • Retain technical and managerial skills deemed critical to meeting the company’s future strategic objectives
  • Make changes in organizational structure and align job functions to streamline and rationalize headcount
  • The client required expertise for carrying out these tasks, with the use of standardized frameworks and industry best practices and benchmarks.
  • Nour’s telecom experts provided the client with its Human Capital Management experts; specializing in the telecommunications industry, who performed the following main tasks:
  • Formulated a comprehensive workforce planning strategy suitable for the client and relevant to expertise required in the telecommunications industry
  • Prepared tools for information collection from different departments
  • Conducted one-on-one interviews and focus group sessions with senior and middle level management
  • Analyzed the gathered data and identified future workforce requirements in mission critical job functions
  • Analyzed the organization structures and workforce requirements using standardized frameworks, such as eTOM, TAM and industry best practices
  • .
  • Benchmarked the client’s performance with its competitors in the local and regional markets using certain KPIs
  • Formulated restructuring recommendations, which proposed critical structural changes and alignments of job functions with workforce requirements.

The client was presented with final recommendations and also provided with a detailed implementation strategy covering change management for implementation of recommended restructuring.

CCP – Strategic Analysis on International Clearing House (ICH) Agreement

The objective of this assignment was to carry out a strategic analysis and high-level review of the International Clearing House Agreement between two telecommunication companies. In addition, the consultant was to evaluate the interconnect agreements, define the pricing scheme, and carry out a sensitivity analysis to eradicate grey market through sim boxing.

We evaluated the transaction as a trusted partner and highlighted the significance of this transaction viz-a-viz the local market and its overall effect. Team also identified the pros/cons of this agreement and underlined the envisaged problems which might arise due to the implementation of this ICH agreement.

Etisalat Afghanistan (EA) – Strategic Evaluation & Commercial Quick Wins

To carry out an in-depth analysis and market review for the stagnation of revenue growth of Etisalat Afghanistan, that required looking into the infrastructure (outreach), network readiness, commercial packages and distribution channels, market segmentation and campaigns, along with the billing strategy of revenue for different consumers.

The team of experts was involved in diagnosis of current situation in EA. The experts carried out detailed data analysis and business analysis to identify problems. The data from previous years was collated and analyzed to identify the pain points of strategy implementation and identify a long list of strategic quick wins which can address the situation in short term.

Warid Telecom – Functional Assessment of Human Resource and Organizational Restructuring

The said organization faced many structural issues and intended to revamp their overall strategy. The organization was less than optimal in most departments. Departments were overstaffed and there were many redundancies in job functions, specifically in the middle management positions. Due to intense competition among cellular companies and price wars, it was becoming increasingly important to reduce OpEx and maintain a lean and efficient organization to enhance productivity. Under these circumstances, the leadership of the company decided to do the following:

  • Reduce redundant and surplus job functions and skill sets;
  • Retain technical and managerial skills deemed critical to meeting the company’s future strategic objectives
  • Make changes in organizational structure and align job functions to streamline and rationalize headcount.

The client required expertise for carrying out these tasks, with the use of standardized frameworks and industry best practices and benchmarks.

Competitiveness Support Fund – Competitive Analysis Of Challenges In Pakistan’s IT And Telecom Sector

To tackle the serious hurdles faced by Pakistan in the international community, due to a lack of transparency on the competitiveness indexing asset by WEF, a study for a competitive analysis of challenges in Pakistan’s ICT Sector was planned.

Our organization identified the anomalies raised by local government and the report published by WEF, to highlight sector challenges and depict a true picture which reflects Pakistan’s IT competitiveness. We successfully developed a detailed competitiveness report, highlighting various challenges faced by country’s Telecom and IT industry, and carried out a high-level analysis of the challenges and their effect on the growth of the industry.

Paktel/Instaphone- Due Diligence for Corporate Divestment of A Mobile Operator

To merge the two companies and their assets into one, by conducting a complete technical and financial analysis to design the way forward for this activity, the end goal was to set it up for sale and market evaluation. The Operators wanted the conduct of a due diligence and divestment strategy that was based on market facts, current regulatory environment, telecom market trends and cellular operator’s position in the market.

Noor Consult and its associates advised a lead cellular firm in positioning itself for the possible acquisition by a potential investor. VTT helped them plan, design and launch their existing cellular network based into a full mobility CDMA network. Audited 800 sites, IMS, billing networks, regulatory issues, spectrum issues, distribution and sale networks, customer cohesion.

Millicom International – Planning, Design & Launch of CDMA Network

To study, and accordingly plan, define and launch CDMA networks for Milicom International. Our Associates helped Milicom plan, design and launch their existing cellular network based into a full mobility CDMA network. VTT successfully completed the comprehensive review to issuance of LOI for the RFP for nationwide CDMA network rollout.

Energy

  • International Finance Corporation- Feasibility Study of Renewable Energy PH-I
  • International Finance Corporation- Feasibility Study of Renewable Energy PH-II
  • USAID – Assessment of Energy-Efficient Industrial Equipment
  • GIS Mapping Feasibility Study of Hydropower Sites
  • IFC Textile Market Segmentation

Energy

International Finance Corporation – Feasibility Study of Renewable Energy Adaption and Distributed Generation Potential Phase 1

The International Finance Corporation (IFC), a member of the World Bank Group, promotes sustainable private sector investment in developing countries as a way to reduce poverty and improve people’s lives. In addition to its investment work in the MENA region, IFC is also providing Advisory Services aimed at specific aspects of private sector development, including support to small and medium enterprises, enhancing access to finance, improving the business enabling environment, encouraging privatization and public-private partnerships, and promoting environmental and social sustainable practices.

The MENA Power Advisory Program aims to increase investment flows into clean energy by demonstrating commercial viability and removing specific barriers to the scale-up renewable energy technologies that help GHG emissions and provide support in climate change mitigation measures. Nour Advisorss partnered with VTT to assist IFC in collecting data regarding renewable energy perceptions and resource efficiency practices in industrial markets

IFC – Feasibility Study of Renewable Energy Adaption and Distributed Generation Potential Phase 2

After successful implementation of phase 1, our organization partnered with IFC again to explore and collect data from more untapped markets. IFC is on its way to introducing alternative energy sources to developing energy markets in MENA region.

USAID – Assessment of Energy-Efficient Industrial Equipment for Power Distribution Program

USAID’s Power Distribution Program (PDP) intended to improve energy efficiency and usage, modernize equipment, and provide the required human resources, technical training and support to the client. Our Experts carried out the evaluation of this Power Distribution Program.

GIS Mapping Feasibility Study of Hydropower Sites

Nour Advisors in collaboration with VTT Global supported GIZ to identify 200 potential hydropower sites to contribute in their Hydropower and Economic development program. The main objectives assigned task was to conduct a feasibility study via topographic mapping and environmental and demographic studies of areas with existing hydropower sites, under implementation projects, potential implementation sites, nearby settlements, local grid layout etc. as per the detailed list provided by GIZ, for the development of GIS maps. Following were our services: Designed and developed study instruments, mobile application, forms and log sheets to collect all the project related data and record it online. The team replicated/implemented the indigenously developed Monitoring & Evaluation Support Tool (MESTTM) on hand-held devices. Collected data for 200+ existing, operational, under implementation and raw sites, GPS coordinates/locations, power generation stats, grid capacity, demographics, location, transmission lines, water sources, major and minor roads. The data was collected using handheld devices, which were then synced with the MESTTM server.

IFC Textile Market Segmentation

Textile Market segmentation is yet another project of IFC further strengthening the professional association of Nour Advisors and IFC. During this Project we were tasked to assist IFC with its planned activities within the sector. This project is utilizing the all-embracing experience of industrial research of our organization. We planned to study the textile sector through its subsectors; Readymade and wet processing sectors which are the prime focus of the study. In addition to the quantitative aspect of the survey, our team gained insights regarding the qualitative aspects through the cooperation with APTMA, PTEA, PHMA and through the literature review of WWF, UNIDO CPI and GIZ.

Infrastructure

Millicom

Due Diligence of the Active & Passive Shared Network of Two Mobile Operators & Prepare a detailed report

Due Diligence of the Active & Passive Shared Network of Two Mobile Operators & Prepare a detailed report

Client Name: Millicom (Paktel & Instaphone)

Client’s Business Challenge

Millicom owned two cellular network operations (Paktel & Instaphone) with distinct separate spectrum but partly shared infrastructure, they wanted to merge the two companies and their assets into one, position itself to sell the complete infrastructure of the one company and the spectrum of the other independently. They wanted a complete technical audit and high-level financial analysis to articulate a way forward strategy, the end goal was to have technical audit documents ready for market evaluation and eventual sale of two networks. The Operators wanted the conduct of a due diligence and divestment strategy that was based on market facts, current regulatory environment, telecom market trends and cellular operators position in the market. Key deliverables required by the client were:

  • Carry out complete technical audit of the infrastructure and validate the asset report
  • Carry out the desktop study of current active & passive assets
  • Identify the shared ‘passive infrastructure’ assets and suggest way forward for asset management & merger
  • Identify the regulatory encumbrances in case of asset merger
  • Validate spectrum utilization charts through Key Informant Interviews
  • Prepare a technical report with Key Technical Indicators
  • Validate the Financial numbers for the technical assets under consideration

The client required expertise for carrying out these tasks with the help of industry experts who have had experience of large-scale infrastructure audit, spectrum management, regulatory affairs and benchmarking, it also required primary data collection

Our Solution

The focus of this activity was to position the two assets owned by Millicom for the possible acquisition by a potential investor. The activity focused on four key verticals and following tasks were performed

  1. The team carried out In-depth desktop study of active and passive network and corresponding spectrum utilization, placement of the BTS, the backhaul, telemetry systems while identifying
    1. Synergies and redundancies of the two networks
    2. Key Informant interviews of the technical team to evaluate the optimum use of full mobility network and related spectrum challenges
  2. The team carried out complete technical audit and asset verification of over 800 sites along with verification of lease agreements, this report gave the true picture to the financial auditors of the technical assets and the BOQ at each site, it helped them set the network financial value
  3. The team met with the regulatory agencies, the interconnect partners and various ROW agencies to verify the current regulatory standings of the network and shared with them the future course and identified the encumbrances the operator might face during the course of the sale of these tow assets, the team clearly notifies the client on Regulatory framework and its implication on the asset divestment
  4. High-level financial analysis of technical assets

Client’s Business Results

  • Millicom used the documents as baseline for due-diligence feed to the prospective cellular operators
  • Millicom shared the Regulatory Feedback provided by the us to manage its encumbrances and take corrective measures to ensure successful approvals from the regulators and interconnect partners
  • Millicom successfully sold the network assets and the spectrum to China Mobile
  • Millicom successfully sold the vacant spectrum to various interested cellular operators

Helios Towers

CAPEX and OPEX Management Strategy, Business Process Re-Engineering, Design of the Procurement System..

CAPEX and OPEX Management Strategy, Business Process Re-Engineering, Design of the Procurement System, Technical Design & Audit

Client Name: Helios Towers Nigeria (HTN)

Client’s Business Challenge

The client provides African wireless operators with fully managed tower sites on a lease basis, reducing capital requirement and logistical complexity. Being one of the largest infrastructure providers in Africa, the client has deployed a multimillion-dollar network, with very large expansions being planned. In lieu of its planned large investments, the client was seeking to reduce the amount of CAPEX which will be incurred on future deployments by re-engineer its supply chain processes, it also was asked by IFC to carry of technical audit by an independent firm to secure future funding. Being a novel operation of its kind in Africa, HTN was seeking to:

  • Take CAPEX and OPEX reduction initiatives piecemeal, so that in-house capabilities are strengthened for such tasks
  • Design a robust procurement process
  • Identify the scope of Telemetry systems and what would be the best solutions for a managed service provider
  • Carry out the ‘Technical Audit’ for evaluation by International Finance Corporation (IFC)
  • Carry out sample study benchmarking that HTN meets quality standards set in its SLAs with customers.

The client required expertise for carrying out these tasks with the help of industry experts who have had experience of large-scale infrastructure rollout cycles and understand the market standards and pricing

Our Solution

The client engaged our team of telecommunications industry veterans with a collective experience of managing rollouts for 3000+ BTS sites. This team approached the CAPEX management initiative in three phases. Phase one included the following:

  • BTS Site equipment included in HTN’s scope was investigated. A target was set to achieve a cost reduction of at least 15% for these items.
  • Through information validation, scope freeze and subsequent refinements in the shape of price breakups and detailed bill of materials, we made comparisons with obtained benchmark pricing from the market.
  • We produced a CAPEX management strategy and recommendations report which provided baseline prices for target items ensuring a CAPEX reduction of 25%

This exercise was immediately followed by Phase two, which included the following:

  • Off-site procurement support to HTN’s procurement department.
  • Engaging vendors by generation and floating RFPs for selected items
  • Designing of a robust procurement system

Building on the previous two phases, Phase three of the exercise focused on providing cost effective designs for individual BTS site items, which provided higher efficiency while maintaining HTN’s quality standards:

  • Different modules/parameters were identified that could be designed technically to achieve significant cost reduction
  • Best design options were found and analyzed for these modules/parameters for different groups of operators per site and for the prevailing environment of Nigeria
  • HTN was presented with recommendations of new technical designs for each individual item on the identified parameters, cost reduction analysis through these designs and sample design diagrams.

In Tandem, we carried out a ‘sample technical audit’ for the sites

  • The audit included verification of BOQ and technical schematics of the sites
  • Technical and mechanical verification of various components
  • Identification of telemetry systems and its utility for timely reporting

Client’s Business Results

  • The client was able to reduce its procured item costs by 20-30%, utilizing the benchmarks provided by us in Phase 1 and 2, which resulted in a saving of millions of dollars
  • The design changed recommended by us in Phase 3 provided a further CAPEX reduction potential of approximately 50% in site build costs, which entailed a saving of millions in future expansions
  • The technical audit report helped client receive funding from IFC
  • A detailed report on the current working of ‘telemetry’ systems and future enhancements helped better the reporting and maintenance process
  • The procurement process helped design better RFP’s, more robust industry response, better SLA’s and comprehensive accountable & auditable system
  • Knowledge transfer from us enabled the client to build its team and introduce strong processes, ensuring that the client received optimal costs from vendors while ensuring the quality according to its SLAs

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